Making an order with Petshop.prodesigner.us is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!
Yes, if you wish to make an order over the phone simply call us on 0125 254874 and we’ll happily place your order for you, as well as answering any questions that you may have.
We stock over 14,000 products on website, but on the rare chance that we have sold out of the product that you want, we can offer you either a full refund, or we will source it from elsewhere within a week, guaranteed.
We accept all cards – Maestro, Visa, American Express, Mastercard. You can either pay via our website using PayPal or by phone.
If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund.
If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of £12 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.
SHIPPING & DELIVERY
Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.
Here at Petshop.prodesigner.us we are very proud of our delivery time. We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 5 working days from the date it was placed, or within 3 working days if you have selected the express shipping option.
Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you’re not home. With a neighbor? By the back door? Under the plant pot?
If your item does not arrive within 72 hours of it being dispatched, please email us at firstname.lastname@example.org or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01779 205095. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.